CCTV REMOTE MONITORING - Services

What is Remote Monitoring?

Remote CCTV monitoring is a fantastic security service that gives you peace of mind in knowing that you have a solution that provides a 24/7 security managed by expert security personnel and is ideal for both domestic properties and commercial premises.

This surveillance method sends images securely from your cameras to our remote monitoring station, operated by professionals dedicated to detecting suspicious activities at your site. This technique is popular due to the enhanced security it offers, along with its advantage of immediately alerting on-site security and/or emergency services.

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How does our Remote Monitoring work?

We use cutting edge technology from industry leading manufacturers to provide you with an effective Remote CCTV monitoring solution that is also cost-efficient.

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Our process:

• Your CCTV system is connected via the Internet to our secure monitoring station, sending images from your CCTV cameras direct to our security personnel.

• The footage can be monitored 24/7 or during selected hours outside of normal business hours or when the property will be empty.

• Our smart security systems inform security personnel in the event of an alarm being activated. To provide the best view possible, cameras are then re-aligned, zoomed or an alternative viewpoint is selected.

• Our professional security personnel then manually monitor the CCTV footage, looking at recent footage as well as live footage to accurately assess the situation.

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If a risk is identified by our Remote Monitoring center, we react to manage the situation by either: 

• Communicating directly with the intruders via a loudspeaker system

• Informing on-site security guards

• Contacting emergency services if required

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Normally, intruders are deterred by the loudspeaker system and the knowledge that they have been detected, but in the event that they aren’t, our team is in a position to ensure on-site security and/or emergency services can act accordingly to resolve the incident.

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Our services allow you to tailor when you use the service, e.g. a 24/7 monitoring, or after work monitoring. The process works in several easy steps:

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• An internet connection sends the images from your cameras to screens located in an external remote monitoring station.

• When unusual activity is identified by the system, the unfolding incident will appear on the screen of our security professionals. These expert operators will then manually monitor the scene and manipulate cameras by zooming and maneuvering them to achieve the best footage possible. This also prevents intruders trying to escape any camera blind spots.

• A loudspeaker can also be used to communicate with intruders, which is often enough to make them flee.

• On-site security personnel and the emergency services can be called from the monitoring station, along with anyone else that you wish to be notified.

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What are the features of Remote Monitoring?

• It grants your security cameras the ability to be moved and manipulated remotely, allowing you to achieve the best possible angle for the circumstances.

• The intelligent video analysis offered by these surveillance systems eliminates the need for on-site guards, which saves you money.

• The greatest benefit is the peace of mind it gives you, knowing that your site is being closely monitored by professionals.

• Staff at our remote monitoring stations are trained and licensed to Security Industry Authority standards.

• A fantastic feature of these systems is an audio warning that can be given to intruders, often dissuading them from continuing with their activity.

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6 Benefits of Remote Monitoring

Remote monitoring is a huge advancement on CCTV systems, offering round-the-clock reliability and protection.

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1. Cost effective

Eliminate the need for on-site CCTV operators (and their salaries) by setting up a remote monitoring system. While a guard would have to be present for many hours to be effective, a remote CCTV system can keep tabs on your premises without the need for a physical presence. This system will be alerted to any signs of movement, allowing our professionals at the Regal Security monitoring center to take action, saving you money in the long run.

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2. Proactive and responsive

Whilst other security systems may be slow to react to an intrusion, a remote monitoring system is a quick technique that can alert on-site security and the emergency services within minutes of detecting suspicious movements or activities. This rapid response time gives it an edge over other techniques and boosts the likelihood of the criminals being apprehended.

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3. Reassurance

Remote monitoring gives you peace of mind, safe in the knowledge that the security of your home or premises is in the hands of professionals 24/7. The staff at our remote monitoring center are expertly trained in reading, responding and controlling CCTV equipment.

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4. Deters offenders

The presence of security cameras is enough to make potential intruders think twice about entering your property. To enhance this benefit, remote monitoring can communicate directly with the would-be offenders over a loudspeaker, which is also an effective deterrent.

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5. Increased reliability

Because remote monitoring cameras are controlled by personnel at our remote monitoring center, the reliability of the images is increased. During an event our staff are able to adjust the zoom and the cameras’ positions to get the best footage possible. This leaves you with clear visual evidence of the intruder’s presence, which can also make identification easier.

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6. Convenience

A big benefit of this systems is its flexibility, allowing the footage to be viewed from afar. All you require is a healthy internet connection to access the footage of your remote surveillance system, making this method incredibly convenient.

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Our professional monitoring operators then enhance this system, providing comparable security to a manned presence with the following benefits:

• 24/7 live monitoring

• No intimidation or threats from intruders

• Coverage of multiple areas at once, allowing one person to view the entire site quickly and efficiently and from positions impossible for guards to access

• Rapid emergency response

• Ability to move and manipulate camera angles

• Typical savings of 25-50% compared to alternative solutions

• All of this while reducing risk and disruption to your business or home life.

• The best part? All you need to do is pay one low monthly fee.

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Who needs remote CCTV monitoring?

Remote CCTV monitoring services provide a peace of mind security solution that does not require the hiring of additional security staff around the clock.

With Regal Security remotely monitoring your CCTV systems, you have the assurance of 24/7 security in place that is cost-effective and managed by highly skilled and reactive personnel.

Remotely monitored CCTV ensures immediate action is always taken to minimise both risk and damage to property and assets. When using unmonitored CCTV, recorded footage can only be retrospectively reviewed: after the incident has already occurred and the offender has already left the area.

• Remote locations

• Commercial and residential properties

• Multiple locations that need to be managed centrally

• Construction sites

• Large corporates with a number of sites

• Small and medium sized business

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How does remote CCTV monitoring work?

Remote CCTV monitoring is simple:

• Live CCTV images are routed via your internet connection from your CCTV cameras onsite to the servers at our CCTV monitoring station, the Farsight Observatory.

• Choose at the time of set-up whether you require the connection between the Farsight Observatory and your security system to be live at all times or automatically switched on at the end of the working day.

• The Farsight Observatory uses specially designed CCTV monitoring software to ensure that as soon as an alarm is triggered on your site or activity has been detected, a live feed of the incident gets routed to the screen of our highly-trained security professionals.

• Once connected to your live feed, our professional operators have full manual control over your active CCTV cameras, able to pan and zoom cameras, switch active cameras for a better view, and rerun recent footage.

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If we identify risk to your site, we react immediately:

We contact the emergency services
We contact you (or the keyholder, depending on your security instructions)
And we communicate with intruders, sending audio warnings via loudspeaker.

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Nine times out of ten our loudspeaker warning is enough to drive the intruders away.

As our professional security staff are watching and reporting on live footage, emergency services will react immediately to investigate the issue. In comparison, if it was a static alarm signal, without any visual verification, the incident may be deprioritised, leading to longer response times and an increased potential for damage or theft.

Watch our video on how remote CCTV system monitoring works.

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Making the switch from on-site CCTV operators

Making the switch from on-site security guards to a remotely monitored security system is a big decision, and on-site security is important, but with costs being such an important factor when choosing a security solution, monitored CCTV offers the most rounded and cost-effective solution.

At a quick glance, CCTV systems can seem costly. The initial outlay for installation can seem daunting, however, when combined with remote monitoring, CCTV provides a visible deterrent which can also offer evidence in the event of an incident, something crucial when considering a security solution.

The biggest benefit of making the switch? After the initial installation, low monthly payments cover you for maintenance, monitoring, and response. Your site will have an accurate and effective CCTV system deterring criminal activity giving you peace of mind and saving you money.

Guarded security in comparison can come at a high cost to facilitate training, shift management, equipment and more, alongside hourly rates increasing year-on-year. In addition, most sites need more than one guard to cover the entire site, increasing costs further.

When it comes to providing a security solution that provides easy to manage and effective security at an affordable price, monitored Remote CCTV is the right choice.