Project Name
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System Overview:
Hardware and Software:
Office 705, Fujairah Tower, Fujairah, UAE
EN
EN
AR
Comprehensive AMC’s
Platinum
Comprehensive AMC Plans:
Under our comprehensive service contracts the responsibility to keep the system in good working order is ours and includes all spare parts, labor, service, and transportation.
This maintenance is frequent and completed on a pre-determined basis. In short, these contracts cover any work to be performed be done by us, regardless of frequency or cost. Acts of God, physical mishandling or criminal damage are excluded.
Platinum AMC Services
Our 'On-site’ Platinum comprehensive AMC provides complete peace of
mind and offers the highest level of security coverage with fixed costs.
Resident engineers provide extensive 24/7/365 technical support with spare parts kept in reserve on-site for immediate replacement.
Documentation and Approvals
✓ Police certification for trade license applications and renewals
Hardware Warranty
✓ Extended Hardware Warranty, all critical spare parts kept on-site for emergency replacement
Site Visits, Callouts and Response Times
✓ 24/7/365 On-site support
✓ Critical Response time within 15 minutes and Non-Critical Response within 2 hours
✓ Unlimited Incident-based call outs
Technical Support
✓ 24/7 on-site technical support with a back-office team
✓ Qualified Engineers based-on-site with visits by Regal Security management weekly
Software Upgrades and Database Maintenance
✓ Software upgraded on the release of the latest stable version
✓ Daily Backups
✓ Full Database Maintenance, Repair and Restore support
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